Email-to-Chat Integration

Reply to Chat from Gmail

Reply from your inbox, but everything stays tracked. Every conversation, every contact — synced to the dashboard automatically.

Start Replying via Gmail

How it works

Visitor Chats

A visitor sends a message through the GhostChat widget on your site.

Email Received

You receive an instant email notification in Gmail, Proton Mail, or any email client.

Reply Directly

Hit "Reply" in Gmail. Your response is sent back to the visitor in real-time.

Dashboard + Gmail

Reply from Gmail. Track in the dashboard.

You reply from your inbox — fast, simple, no context switching. But behind the scenes, every message and every contact is synced to your GhostChat dashboard.

The built-in CRM Lite keeps a record of every visitor, their full chat history, and contact info. Export to CSV anytime. When you need to look someone up or review past conversations, it's all there.

Full conversation history

Contact list with emails

Export contacts to CSV

Multi-site in one dashboard

Why reply via Gmail?

Zero Learning Curve

You already know how to use email. No new software to learn or train your team on.

Ultimate Portability

Respond from your phone, tablet, or desktop using the Gmail app you already have.

Threaded History

Conversations are automatically grouped into threads, just like normal emails.

Instant Notifications

Leverage Gmail's world-class push notifications to never miss a lead.

Explore More

Live Chat Support

Full overview of live chat features

Lightweight Widget

~10KB — 10-18x smaller than competitors

Automation

Canned responses & business hours

CRM Lite

Contacts, notes & CSV export

Frequently Asked Questions

Can I really reply to live chat from Gmail?

Yes. When a visitor messages your site, you receive an email notification. Just hit Reply in Gmail — your response is sent back to the visitor in real time through the chat widget.

Does it work with other email clients?

Yes. It works with any email client that supports reply-by-email — Gmail, Proton Mail, Apple Mail, and others. Gmail is recommended for push notifications on mobile.

Do replies from Gmail sync to the dashboard?

Yes. Every reply you send via email is automatically synced to your GhostChat dashboard. The full conversation history is always available in one place.

What if I miss a message and the visitor has left?

GhostChat captures the visitor's email if they leave before you respond. You can reply later and the conversation continues via email — no one falls through the cracks.

Can multiple agents reply via email?

Yes on the Business plan. Each agent gets their own login and email notifications. Replies from any agent are synced to the dashboard with the sender's name shown.