Reply to Chat from Gmail
Reply from your inbox, but everything stays tracked. Every conversation, every contact — synced to the dashboard automatically.
How it works
Visitor Chats
A visitor sends a message through the GhostChat widget on your site.
Email Received
You receive an instant email notification in Gmail, Proton Mail, or any email client.
Reply Directly
Hit "Reply" in Gmail — text or image attachments both work. Delivered to the visitor in real-time.
Reply from Gmail. Track in the dashboard.
You reply from your inbox — fast, simple, no context switching. But behind the scenes, every message and every contact is synced to your GhostChat dashboard.
The built-in CRM Lite keeps a record of every visitor, their full chat history, and contact info. Export to CSV anytime. When you need to look someone up or review past conversations, it's all there.
Why reply via Gmail?
Zero Learning Curve
You already know how to use email. No new software to learn or train your team on.
Ultimate Portability
Respond from your phone, tablet, or desktop using the Gmail app you already have.
Threaded History
Conversations are automatically grouped into threads, just like normal emails.
Instant Notifications
Leverage Gmail's world-class push notifications to never miss a lead.
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Frequently Asked Questions
Can I really reply to live chat from Gmail?
Yes. When a visitor messages your site, you receive an email notification. Just hit Reply in Gmail — your response is sent back to the visitor in real time through the chat widget.
Does it work with other email clients?
Yes. Compatible with all major email clients — Gmail, Outlook, Apple Mail, Proton Mail, and Yahoo. Reply as you would to any email, and your response is delivered to the visitor through the chat widget.
Do replies from Gmail sync to the dashboard?
Yes. Every reply you send via email is automatically synced to your GhostChat dashboard. The full conversation history is always available in one place.
What if I miss a message and the visitor has left?
GhostChat captures the visitor's email if they leave before you respond. You can reply later and the conversation continues via email — no one falls through the cracks.
Can multiple agents reply via email?
Yes on the Business plan. Each agent gets their own login and email notifications. Replies from any agent are synced to the dashboard with the sender's name shown.
Can visitors send images or screenshots via email?
Yes. When a visitor replies to your notification email with an image attachment (or an image pasted into the reply), GhostChat extracts the image and uploads it to the conversation. It appears inline in your dashboard and the visitor's chat widget — just like any other chat image. Works with JPEG, PNG, WebP, and GIF (up to 5MB each, 5 images per email).
Reply from Gmail. Track in the dashboard.
The best of both worlds — fast email replies with full CRM tracking behind the scenes.
Try it now