By accessing or using GhostChat ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
22. Description of Service
GhostChat provides a lightweight messaging widget that allows website owners to capture leads and communicate with their visitors. The Service includes:
PRO PLAN ($5/month): 3 sites, unlimited messages, 1-year conversation history, remove branding, email support.
Business
BUSINESS PLAN ($25/month): 10 sites, unlimited messages, webhooks, up to 5 team agents, auto-translate, analytics export, priority support.
5.2 Billing
Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method automatically each month. All fees are non-refundable except as required by law.
5.3 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
5.4 Price Changes
We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increases.
66. Usage Limits and Fair Use
All plans include unlimited messages. The Business plan includes unlimited conversation history. The Pro plan includes 1-year conversation history. All features are subject to our Fair Use Policy and intended for normal, reasonable business use.
77. Intellectual Property
The Service, including all content, features, and functionality, is owned by GhostChat.
You retain ownership of all content you submit through the Service (chat messages, site configurations).
88. Privacy
Your use of the Service is also governed by our Privacy Policy.
99. Data Ownership and Portability
•You own your data — messages, contacts, and site configurations remain yours at all times.
•You can export your contacts to CSV at any time from the dashboard.
•Upon account deletion, we will permanently delete all your data within 30 days.
1010. Service Availability
•We strive for high availability but do not guarantee 100% uptime.
•The Service runs on Cloudflare's edge network and Supabase infrastructure.
•We are not liable for downtime caused by third-party infrastructure providers.
•Scheduled maintenance will be communicated in advance when possible.
1111. Limitation of Liability
•The Service is provided "as is" without warranties of any kind, express or implied.
•We are not liable for any indirect, incidental, special, or consequential damages.
•Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
•Free plan users: liability is limited to $0.
1212. Termination
•We may suspend or terminate your account if you violate these Terms.
•You may delete your account at any time from the dashboard.
•Upon termination, your right to use the Service ceases immediately.
•Sections that by their nature should survive termination will survive (liability, intellectual property, etc.).
1313. Governing Law
These Terms are governed by the laws of the State of New York, United States. Any disputes arising from these Terms shall be resolved in the courts of New York.
1414. Changes to Terms
•We reserve the right to modify these Terms at any time.
•Material changes will be communicated via email to registered users.
•Continued use of the Service after changes constitutes acceptance of the updated Terms.
•If you disagree with updated terms, you may delete your account.
1515. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
16. Contact Information
If you have any questions about these Terms, please contact us through our contact page.