Live chat built to be trusted by a team.
Cryptographic identity verification stops impersonation before it starts. A shared inbox keeps every teammate on the same page — no queues, no routing rules. One flat price for up to 10 people, never per seat.
Identity verification
A secret key on your backend signs each visitor's identity. GhostChat checks the signature before the chat starts — no one can spoof a customer's name or email.
Shared team inbox
Every conversation is visible to everyone on the team. See when someone's typing and who replied last — no accidental double replies.
Flat pricing, no seats tax
Up to 10 teammates for $39/mo. Compare that to $29–$139 per seat on Intercom or Zendesk — a 5-person team there runs $145–$695/mo before add-ons.
No ticket queues. No routing rules. Just chat.
Most team chat tools were built for large support desks — assignment rules, unassigned queues, SLA timers, escalation tiers. That's the right tool for a 50-agent call center. It's the wrong tool for a small team that just needs everyone to see what's happening and jump in.
GhostChat keeps it simple on purpose: shared visibility by default, presence indicators so you don't step on each other, and priority support if something goes wrong. If your team grows into needing real ticket routing, we'll build that when enough teams ask for it — not before.
Frequently Asked Questions
What is identity verification and why does it matter for a team?
It's cryptographic proof that a visitor is who your system says they are — generated with a secret key on your backend and checked by GhostChat before the chat starts. Without it, anyone can type any name or email into the chat widget. For a team handling account or billing questions, that matters: you don't want to act on a message from someone impersonating a real customer.
How does the team inbox work?
Every teammate sees every conversation — no queues, no routing rules, no "assigned to" states to manage. You can see when someone's typing and who sent the last reply, so two people don't answer the same visitor. It's built to stay simple: a small team coordinating on shared chats, not a helpdesk ticketing system.
How many people can be on a team?
The Business plan ($39/mo) includes up to 10 team members — you plus 9 teammates — at one flat price. No per-seat billing, so adding someone to help with support doesn't change your bill.
How does GhostChat handle privacy and security?
GhostChat is privacy-first by default: no cookies, no visitor tracking, and the widget code is open and auditable. Identity verification is documented on the Developers page with setup examples in Node.js, Python, and PHP.
What does Business include besides team seats and identity verification?
Unlimited conversation history, 10 sites (useful if your team supports multiple products or client sites), priority support, and the option to remove GhostChat branding from the widget entirely.